Línea Madrid is a well-established and recognised service, which allows and facilitates comprehensive and targeted attention to the needs of citizens with high quality standards. Línea Madrid has resolved more than 7 million queries in 2023 through the 010 telephone number, the 27 offices and the telematic channels, and more than 24 million visits have been made to the madrid.es website. Collaborating company: NTT Data
José Miguel González Aguilera. Deputy Director General of Digital Services at the Madrid City Council's Autonomous Organisation for Information Technology.
Jesús Antonio Ávarez Fernández. NTTdata BPO Director.
Access to the recordings of the presentations and related content
Fira Barcelona
Gran Vía Venue
Hall 3 - Level 0
Stand D90
Discover Smart City Expo World Congress, the largest and most influential event in urban innovation:
